Where We Ship
We provide shipping within Oman and internationally.
Our goal is to ensure our products reach you in the best condition, wherever you are.
Order Processing
All orders are processed within 1–3 business days.
Our business days are Sunday to Thursday (excluding Friday and Saturday).
Delivery Timelines
Within Oman: 1–3 business days
GCC countries: 3–7 business days
International destinations: 7–14 business days (depending on location)
Tracking & Notifications
Customers will receive real-time updates on their order status via email and SMS.
Delays & Exceptions
In the unlikely event of a delay, our customer service team will contact you directly to provide assistance.
Return Window
Returns and exchanges are accepted only if the product is unopened and in its original condition.
We do not accept returns or exchanges once the package has been opened.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable once opened:
Cosmetics
Oral care products
Wipes and sanitizers
Return Conditions
The item must be unused and in its original packaging.
A receipt or proof of purchase is required.
Return Method
Customers are responsible for shipping items back to us.
We do not provide return shipping services.
Refunds & Store Credit
We offer store credit or product exchange only.
Processing time: 5–7 business days after receiving and reviewing the returned item.
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
Contact us within 2 days of delivery.
Provide proof via email, including a photo of the issue.
Our team will assist you in resolving the matter promptly.
For questions about your order, delivery status, or return eligibility, please contact us:
Email: info@oliban.om
Phone: +968 94244442
Address: Ghala Street, Way No: 5001, Building No: 18, Muscat, Oman.
0.000 OMR
